Frequently asked

FAQ

Everything about ordering custom mailer boxes — and if your question isn’t here, just call or text us.

Ordering

What’s the minimum order?
Our minimum is 100 boxes for standard full-color printed or kraft-stamped styles. Smaller sample runs can be quoted case by case.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for growing DTC and subscription brands.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production proof so you can approve the physical box before we run the full order — ask us for terms when you request your quote.
Can I mix box styles in one order?
Yes. You can combine styles — say a Kraft Shipping Mailer for your main SKU and a Mini Mailer for accessories — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, box colors, and die-line specs on file, so reorders match your previous run exactly and move faster.

Design & Artwork

Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your logo print-ready at no charge.
I don’t have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or even a description — and our designers will build print-ready artwork for you.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching on both box color and print so your mailer boxes match your brand exactly.
Can you print the interior of the box too?
Yes. A printed interior — the lid underside or a full inner wrap — is available for an elevated unboxing moment.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.

Production & Shipping

How long does production take?
About two to three weeks from approved mockup for standard styles; magnetic-closure and interior-print runs sit toward the higher end of that window.
Do you offer rush production?
Yes. Rush is available for a product launch or a firm peak-season deadline — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Because boxes ship flat, bulk orders are economical to ship.
Can you ship to multiple addresses or warehouses?
Yes. Provide a distribution list with your order and we’ll split the shipment — common for brands running multiple 3PLs or fulfillment centers.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.

Pricing & Payment

How much do mailer boxes cost?
Bulk pricing is by quote; typical ranges run from about $0.55 to $3.75 per unit depending on style and decoration, improving as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on quantity, box style, color, and decoration method. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established brands and enterprise accounts.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.

Product & Care

What colors and finishes are available?
Kraft Brown, White, Matte Black, and Recycled Kraft, with custom Pantone matching on request.
Is the print durable through shipping?
Yes. Our print and finish are built to hold up to carrier handling, scanning, and stacking — no scuffing or cracking in normal transit.
What are the boxes made of?
Double-wall E-flute/B-flute corrugated cardboard — crush- and puncture-resistant, and soft enough to fold flat for storage.
Do you offer eco-friendly or recyclable options?
Yes. Recycled kraft board, curbside-recyclable construction, and soy-based inks are available on request.